Shipping policy
Shipping and delivery
Shipping rates and delivery times
Orders ship from Italy with selected couriers and are handled with the utmost care. Costs, free-shipping thresholds and delivery times depend on the destination country:
| Destination | Shipping | Cost | Free on orders from | Delivery time |
|---|---|---|---|---|
| Italy | Express | €6.90 | €150 | 1–2 working days* |
| Germany | Standard | €8.90 | €150 | 4–6 working days |
| France | Standard | €11.90 | €200 | 4–6 working days |
| Spain | Standard | €7.90 | €150 | 4–6 working days |
| Denmark, Finland, Sweden | Standard | €14.90 | €300 | 4–6 working days |
| Other EU countries** | Standard | €9.90 | €200 | 4–8 working days |
* Mainland Italy: islands and remote areas may take up to 2 additional working days.
** Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia and Slovenia.
A valid phone number is required for delivery. We do not ship to P.O. boxes. Details for each country, including local delivery in Naples and its province, are on the Shipping & delivery page.
Order processing
Orders placed by 12:00 on a working day are processed the same day; orders placed after 12:00 are processed on the next working day. Shipments leave Monday to Friday; orders received at weekends or on Italian public holidays are handled on the next working day. During sales and promotions processing times may vary slightly.
Delivery times
The delivery times in the table are counted from dispatch. Delays are possible during holiday periods and seasonal peaks such as Black Friday and Christmas. Estimated delivery dates shown on the site are indicative only and are not a binding commitment.
Tracking
When your order ships you will receive an email with the tracking code to follow your delivery. Tracking is also available in your "My Account" area.
Delivery of your order
On delivery, always check that the parcel is intact before signing. If there are any anomalies (damaged, opened or tampered-with parcel), please sign with reservation stating the problem, or refuse the delivery.
Please report any issues to assistenza@pkbypaskal.it. Return shipping costs arising from an unjustified refusal or from a failed delivery for reasons attributable to the customer will be deducted from any refund.
Insurance
All shipments are insured against theft and damage in transit. Cover is valid only if, in the case of a visibly damaged or tampered-with parcel, the delivery was accepted with reservation or refused.
Changing or cancelling orders
Orders that have already been confirmed and dispatched cannot be changed or cancelled. Orders placed separately will be shipped separately.
Exchanges
We do not offer exchanges. If you would like an item in a different size, you can use our free return and place a new order for the size you want: return deadlines and costs are set out in the Refund policy.
In-store pickup (Italy)
In Italy, in-store pickup can be selected at checkout. Orders can be collected from the following day, from 5:30 pm.
Please bring your order confirmation and a valid ID. Pickup by a delegate is allowed on presentation of the delegate's ID. In-store pickup is not available for orders paid with PayPal.
